These FAQ may help. Also feel free to email or contact us  for more assistance. 

Cool Kids Online is an online program that is designed to help children who have fears and worries.

The program teaches children new skills to help them

- deal with fears and worries,

- feel more confident, and

- have more fun.

The Cool Kids Online Program has 8 online lessons (with practice exercises) that are released over 10 weeks. Children have a coach (a parent or carer) who completes the program with them. Every lesson also has a coach section with information especially for coaches. 

Whether or not you receive therapist support (via phone calls) depends on whether you are completing the program as part of a research study (The Cool Kids Online Research Program), through a NSW school referral, or as a private fee-paying service. 

To find out more about the Cool Kids Online Program, visit our website.

If you have problems with using the Cool Kids platform or questions about the Cool Kids program, please complete a 'Contact Us' form, and one of our team members will respond to your query. 


Some tips to reduce technological problems include:

-         Make sure that “pop-ups” are enabled on your computer or tablet

-         The program works best using Google Chrome

-         If you are using a tablet, hold the tablet in landscape orientation (horizontally) when using the Cool Kids site. Also note that on apple handheld devices, some features of the website will require a double-press.