These FAQ may help. Also feel free to email or contact us  for more assistance. 

Cool Kids Online is an online program that is designed to help children who have fears and worries.

The program teaches children new skills to help them

- deal with fears and worries,

- feel more confident, and

- have more fun.

The Cool Kids Online Program has 8 online lessons (with practice exercises) that are released over 10 weeks. Children have a coach (a parent or carer) who completes the program with them. Every lesson also has a coach section with information especially for coaches. 

Whether or not you receive therapist support (via phone calls) depends on whether you are completing the program as part of a research study (The Cool Kids Online Research Program), through a NSW school referral, or as a private fee-paying service. 

To find out more about the Cool Kids Online Program, visit our website.

If you have problems with using the Cool Kids platform or questions about the Cool Kids program, please complete a 'Contact Us' form, and one of our team members will respond to your query. 


Some tips to reduce technological problems include:

-         Make sure that “pop-ups” are enabled on your computer or tablet

-         The program works best using Google Chrome

-         If you are using a tablet, hold the tablet in landscape orientation (horizontally) when using the Cool Kids site. Also note that on apple handheld devices, some features of the website will require a double-press.

You can enlarge the main window by clicking on the double arrows on the black bar at the bottom of the video screen. This black bar allows you to press pause and adjust the volume of the video. The double arrows can be found on the far right of the black bar.

Press the “Esc” key to reduce the main window to normal size.

You can find a video explaining how to use the Cool Kids site under the “HELP” tab on the Main Menu. 

You can open activity sheets by using the buttons below the main window. All activity sheets are PDF documents. You can print blank copies of your activity sheets and fill them in by hand. Or, you can edit and save activity sheets on your computer or tablet using the latest version of Adobe Reader. Watch a video explaining how to fill in activity sheets under the “HELP” tab on the Main Menu. 

The Cool Kids program is based on the face-to-face program designed by the Centre for Emotional Health, Macquarie University (Sydney, Australia). 

If you would like to know more about the programs delivered through the Lifespan Health and Wellbeing Research Centre (previously known as the Centre for Emotional Health), please visit our website.